Shipping & Returns

Shipping & Returns Policy

Shipping Information
We ship commercial diving equipment internationally to most countries worldwide. Shipping costs and delivery times vary based on your location and the size of your order.

Shipping Restrictions
Due to international regulations, we cannot ship to the following countries:
• Comoros, Cuba, Falkland Islands, Iran, Johnston Island, Kiribati, Mayotte Island, Myanmar, Nauru, Niue, North Korea, Russia, St. Helena, St. Pierre and Miquelon, Sao Tome and Principe, Solomon Islands, Somalia, Sudan, Tajikistan, Tokelau Islands, Tuvalu, Wake Islands

Temporarily Suspended Countries:
• Central African Republic, Equatorial Guinea, Guinea-Bissau, Namibia, Sierra Leone, Syria, Yemen Arab Republic

Shipping Rates
All shipping rates are calculated based on:
• Destination address
• Package weight and dimensions
• Shipping method selected

For accurate shipping quotes, please request a quote for your specific order. We'll provide detailed shipping information along with your product pricing.

Processing Time
Orders are typically processed within 1-3 business days after quote approval. Custom or bulk orders may require additional processing time, which will be communicated when you receive your quote.

Delivery Time
Delivery times vary by location:
• International: 7-21 business days depending on destination

Returns Policy
We want you to be completely satisfied with your purchase. If you need to return an item, please review our return guidelines below.

Return Eligibility
Items may be returned within 30 days of delivery if they meet the following conditions:
• Item is unused and in original condition
• Original packaging is intact
• All tags and labels are attached
• Proof of purchase is provided

Non-Returnable Items
For safety and hygiene reasons, the following items cannot be returned:
• Used safety equipment
• Custom-ordered items
• Items marked as final sale

How to Initiate a Return
To start a return, please contact us with your order number and reason for return. We'll provide you with return instructions and a return authorization number.

Refunds
Once we receive and inspect your returned item, we'll process your refund within 5-10 business days. Refunds will be issued to the original payment method.

Exchanges
If you need to exchange an item for a different size or model, please contact us to arrange the exchange.

Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with photos of the damage. We'll arrange for a replacement or full refund at no additional cost to you.

Questions?
If you have any questions about shipping or returns, please visit our Contact page or email us directly.